What to Do If You Send Money to the Wrong Number on bKash

Sending money to the wrong number is a common issue among mobile banking users. The good news is that bKash has clear procedures to help customers recover funds if they act quickly. There are two different scenarios, and the solution depends entirely on whether the recipient’s number is registered with bKash.

Scenario 1: The Recipient Is Not a bKash User

If the mistaken number is not registered with bKash, recovering the money is simple. You can reverse the transaction directly from the app.

Follow these steps inside the bKash app:

• Go to the Send Money section.
• Find the transaction where you sent money to the wrong number. It will show a “Non-bKash” label.
• Tap on it and select the Cancel option.
• Confirm by selecting “Yes.” The money will be returned to your account instantly.

This works only if the number is unregistered and the transaction has not been completed into a valid bKash wallet.

Scenario 2: The Recipient Is an Active bKash User

If the money has already been sent to a registered and active bKash account, the app cannot reverse the transaction automatically. In this case, you must contact bKash support.

Here’s what bKash requires:

• Call the helpline at 16247 or visit the nearest customer care center.
• Provide transaction date and time, sender and receiver numbers, amount sent, and a screenshot of the transaction.
• bKash will then contact the recipient and begin the refund process.

If the recipient refuses to return the money, you can seek legal assistance, as unauthorized retention may fall under financial fraud.

Preventing Future Mistakes

To avoid sending money to the wrong number:

• Double-check the receiver’s number before confirming.
• Avoid sending money using someone else’s phone.
• Verify the recipient’s name on the confirmation screen before completing the transaction.

Mistyping a number can happen to anyone, but there is no reason to panic.

Quick action and the right steps can ensure your money is safely returned.

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